Help & Support

Below, we have a list of frequently asked questions. If you have further questions contact us at help@tilr.com

Worker

During tilr’s sign up process, you are asked for your bank account information. The account information is used solely to direct deposit funds into, once a job is complete.  This process takes place automatically and you do not need to complete anything in order for the direct deposit to take place. tilr works with Stripe as its payment processor; all information remains confidential and tilr does not have access to bank account information. tilr’s payment run occurs weekly on Wednesdays at 4:00pm EST, all shifts worked prior to the payment run will be paid out directly to the worker’s bank account. The time that it takes between when a payment is received can span between 1-7 business days depending on the bank. tilr is working on an alternative solution for payment, in order to serve those without access to a bank account.

tilr does not keep, or have access to any personal information input on the tilr app, this includes bank account details and your social security number. tilr passes this information onto its third party partners, Stripe and GoodHire who use this secure information to conduct payment and background checks. 

This is an important topic. tilr only asks for a social security number to complete a background check, which is necessary to accept any job. Background checks ensure the safety of our community members and our companies. We do not require this step until a job opportunity is matched to your skill, however you can start the process immediately after your call with a tilr ambassador. You must complete and pass the background check before you accept any jobs opportunities.

Our background checks are completed by our partner, GoodHire, who is a leader in the industry. tilr does not store this data nor do we have access to it, only GoodHire has access to the information. We receive the information of the background check to ensure the good standing of our community, however we do not receive any detail. We appreciate your concern and would like to invite you to take a look at our privacy policy so you feel comfortable completing the process. Please do keep in mind that as you are served job opportunities, you will need to complete the background check to accept.

Once you have completed your job, and click ‘check out’ via the tilr app, funds will be directly deposited into your bank account (the bank account you input during sign up). tilr pays workers once a week on Wednesdays. Depending on your bank, and how long it takes to transfer funds, you may not receive payment until Thursday or Friday. tilr works with Stripe as its payment processor; all information remains confidential and tilr does not have access to account information.

Once you have completed tilr’s signup process, and had a quick ‘get to know you’ chat with one of our tilr ambassadors, you are eligible to receive jobs! Depending on your skillset and the demand, you could receive jobs instantly. As a new company, we are working diligently to map your skillsets, and are continuously looking for companies that need your skills! If you are not served a job right away, please be patient, you will be served a job shortly! Should you have any questions or feel that you have not been served a job in adequate time please direct all queries to support@tilr.com

tilr does not conduct routine drug tests nor are they mandatory for workers on the tilr platform. However, should the position you post require a drug test, tilr can facilitate. As tilr scales, we are working on a drug test component of our vetting system.

Although on-demand jobs are tilr’s bread and butter, we seek to provide a variety of job opportunities ranging from on-demand to full time. As tilr grows and adds more companies to its platform, a larger variety of jobs lengths will become available.

There are several differences between tilr and a staffing firm. First, tilr is a technology platform to enable and accelerate matching of independent contractors with job opportunities in the on-demand marketplace. Our algorithm performs these matches through automation, optimizing based on skill capabilities, not just what the worker has most recently done or his/her job title. What this means to you is that your path to hiring talent can be executed in seconds, not days or weeks, and mitigates hiring bias and risk by leveraging the objectivity of technology.

Secondly, as our focus is on 1099 workers, tilr is not their employer. By contrast, a staffing firm hires and becomes the employer of record for their temp staff, thereby making them a W2 population. What this means to you is that tilr workers are likely more focused on the shared economy and gig work, which could include supporting multiple clients at any given time; and as independent contractors, they are responsible for their own benefits, insurance, taxes and more, which may enable you to be more nimble and cost effective in your business.

Using technology to exponentially shorten the time between your business needs and worker readiness – including a drastic reduction in the number of touchpoints between you and the talent you’re seeking – tilr helps to empower you and increase your productivity by efficiently automating your hiring selections.

Bottom line, tilr and the tilr platform is an evolutionary hiring solution for companies to capture the talent needed to get work done in today’s rapidly transforming marketplace.

tilr seeks to involve great companies on its platform in order to give tilr workers a legitimate and exciting work experience. However, companies do range in size, and tilr works with both large scale organizations as well as small companies.

tilr is now available for both Apple and Android products, and can be directly downloaded via their respective app stores. In addition, you can access the download link from the tilr website here, http://www.tilr.com/workers/#signup should you have any questions or have technical difficulties downloading the app, please email support@tilr.com

Once you receive and accept your first initial job, tilr runs a background check. tilr will only notify you if there are any issues with your background check. If there are no errors, there will be no additional communication. Most results of the background check are subject to 24-48 hours. For any queries about the background check and your results, please direct questions to support@tilr.com

Company

If the job completed is not completed to satisfaction, you have the ability to rate the tilr at the end of the shift, with a thumbs up or thumbs down. You are able to provide feedback about the worker and your experience within the app. If you have a much larger issue, outside of the rating situation that needs special attention, please email hello@tilr.com and someone will get back to you promptly.

Absolutely, you can make a permanent hire through tilr! tilr has a disruptive hiring fee, much below industry standards.

tilr does not conduct routine drug tests nor are they mandatory for workers on the tilr platform. However, should the position you post require a drug test, tilr can facilitate. As tilr scales, we are working on a drug test component of our vetting system.

Although on-demand jobs are tilr’s bread and butter, we seek to provide a variety of job opportunities ranging from on-demand to full time. As tilr grows and adds more companies to its platform, a larger variety of jobs lengths will become available.

There are several differences between tilr and a staffing firm. First, tilr is a technology platform to enable and accelerate matching of independent contractors with job opportunities in the on-demand marketplace. Our algorithm performs these matches through automation, optimizing based on skill capabilities, not just what the worker has most recently done or his/her job title. What this means to you is that your path to hiring talent can be executed in seconds, not days or weeks, and mitigates hiring bias and risk by leveraging the objectivity of technology.

Secondly, as our focus is on 1099 workers, tilr is not their employer. By contrast, a staffing firm hires and becomes the employer of record for their temp staff, thereby making them a W2 population. What this means to you is that tilr workers are likely more focused on the shared economy and gig work, which could include supporting multiple clients at any given time; and as independent contractors, they are responsible for their own benefits, insurance, taxes and more, which may enable you to be more nimble and cost effective in your business.

Using technology to exponentially shorten the time between your business needs and worker readiness – including a drastic reduction in the number of touchpoints between you and the talent you’re seeking – tilr helps to empower you and increase your productivity by efficiently automating your hiring selections.

Bottom line, tilr and the tilr platform is an evolutionary hiring solution for companies to capture the talent needed to get work done in today’s rapidly transforming marketplace.