FAQ

FREQUENTLY ASKED QUESTIONS

FOR WORKERS

Why do you ask for my Social Security number?

This is an important topic. tilr only asks for a Social Security number to complete a background check, which is necessary to work any job. Background checks ensure the safety of our Community Members and our companies. You must complete and pass the background check before you are able to work any opportunities.

 

Our background checks are completed by our partner, GoodHire, who is a leader in the industry. tilr does not store this data nor do we have access to it; only GoodHire has access to the information. We receive the information of the background check to ensure you are in good standing for our platform, however we do not receive any detail. Please take a look at our privacy policy for more information.

How can I see the results of my background check?

GoodHire, our background check partner, will only notify you if there are any issues with your background check. If there are not any errors, there will be no additional communication. Most results of the background check are subject to 24-48 hours of completion time. For any queries about the background check and your results, please direct questions to support@tilr.com.

When will I receive a job?

Once you have completed the sign-up process and have had a quick onboarding call with one of our tilr Ambassadors, you are eligible to receive job offers! Depending on your skillset and the demand, you could receive job offers instantly. As a new company, we are working diligently to map your skillsets, and are continuously looking for companies that need your skills. If you are not served a job offer right away, please be patient, you will be served a job shortly. Should you have any questions or feel that you have not been served a job offer in adequate time please contact us at support@tilr.com.

When will I be paid?

tilr processes payroll weekly on Wednesdays at 4:00pm EST, and all shifts worked prior to the processing will be paid out directly to your bank account. The time that it takes for your earnings to clear in your account can span between 1-7 business days depending on the banking details your provide.

How do I get paid?

During the sign-up process, you are asked for your bank account information. This information is used solely to deposit your earnings into your account. tilr works with Hyperwallet as its payment processor. All information remains confidential and tilr does not have access to account information. tilr is working on an alternative solution for payment in order to serve those without access to a bank account.

What industries do we serve?

tilr is built to support skills definition and job creation across all industries. Currently, we serve the logistics, customer service, administrative, manufacturing, and hospitality industries. If your industry isn’t listed, don’t worry – we’ll offer further industry support as we continue to grow!

Is tilr for full time, part time, seasonal or just on-demand jobs?

Although on-demand jobs are part of tilr’s foundation, we seek to provide a variety of job opportunities ranging from on-demand to full time. tilr is growing and adding more companies to the platform every day, making a larger variety of jobs available.

Am I an employee of tilr?

No, as a Community Member, you are not an employee of tilr.  If you are working through the tilr platform, you are considered a 1099 worker, also known as an independent contractor.

How do I download the app?

tilr is available for iPhones through the App Store and Androids through Google Play. Should you have any questions or have technical difficulties downloading the app, please email support@tilr.com.

What do you do with my personal information?

tilr does not keep, or have access to any personal information entered into to the app. This includes bank account details and your Social Security number. tilr passes this information onto its third party partners, Hyperwallet and GoodHire, who use this secure information to conduct payment and background checks.

Why do I have to speak to someone?

Our quick onboarding call is an easy way to put a voice to your skills! We like to make sure all of your information that you entered into the app is accurate by hearing a little bit about your past job history. In addition, it’s a great opportunity for you to ask questions about tilr.

What is Occupational Accident Insurance (OAI)?

Occupational Accident Insurance (OAI) insures independent contractors for covered injuries that happen while logged into the tilr app and performing on-demand services. OAI provides benefits for medical expenses, disability, loss of life, survivor payments, dismemberment and paralysis for covered injuries directly caused by an occupational accident.

 

What benefits are included with OAI?

For covered injuries, you and your family are protected in several important ways including accident medical expense, temporary total disability, accidental death, survivors benefit, and accidental dismemberment.

 

I’ve already worked for tilr before the OAI launch date. Does OAI apply to me?

Yes, beginning October 20th, 2018, all tilr Community Members will be automatically covered by OAI, whenever a Member works an opportunity through tilr.

Who do I contact if I have a question about OAI?

If you have any questions concerning OAI or why we feel it is imperative to provide insurance, please reach out to tilr at support@tilr.com. If you have a specific question regarding OAI and your policy, you can get in touch with Bunker, our insurance broker by email (support@buildbunker.com) or by phone (877-968-9108). If you have a question about a claim, or would like to make a claim, please get in touch with OneBeacon’s claim department at 1-877-441-6274.

In the event that I get injured, how do I submit a claim?

If you become injured while performing on-demand services when utilizing the tilr platform, an Occupational Accident Insurance claim will need to be reported immediately.

 

To report the claim, you will need to call the OneBeacon claims call center at 1-877-441-6274 – available 24 hours a day, seven days a week. You will be asked to provide your policy number during the call. Please use: 216-002-175.

 

If your injuries require immediate medical attention, please go directly to the nearest hospital for medical treatment or call 911. However, if your injuries are not urgent and you would like to use a physician or hospital that participates in the network that OneBeacon utilizes, you should call 1-877-441-6274 during the business hours of 9:00 am-5:00 pm EST, Monday-Friday.

FOR EMPLOYERS

How is tilr different from a staffing firm?

There are several differences between tilr and a staffing firm. First, tilr is a technology platform that automates the matching of independent contractors with job offers. Our algorithm performs these matches by optimizing skill capabilities, not just what the worker has most recently done or his/her job title. What this means to you is that your path to hiring talent can be executed in seconds, not days or weeks, and mitigates hiring bias and risk by leveraging the objectivity of technology.

 

Secondly, as our focus is on 1099 workers, tilr is not considered the employer of our Community Members. By contrast, a staffing firm hires and becomes the employer of record for their temp staff, thereby making them a W2 population. What this means to you is that tilr workers are likely more focused on the shared economy and gig work, which could include supporting multiple clients at any given time. As independent contractors, they are responsible for their own benefits, insurance, taxes and more, which may enable you to be more nimble and cost effective in your business.

What industries do we serve?

tilr is built to support skills definition and job creation across all industries. Currently, we serve the logistics, customer service, clerical and administrative, manufacturing, and hospitality industries. If your industry isn’t listed, don’t worry – we’ll offer further industry support as we continue to grow!

Do you run background checks?

Yes, all tilr Community Members are background checked prior to accepting their first job. You will never receive a tilr worker without a completed and cleared background check.

Do tilrs get drug tested?

tilr does not conduct routine drug tests nor are they mandatory for workers on the tilr platform. However, should the position you post require a drug test, tilr can facilitate. As tilr scales, we are working on a drug test component of our onboarding system.

Can I hire permanently through tilr?

Absolutely. tilr has a disruptive hiring fee, much below industry standards. Consult with your Customer Success Manager or Business Development Manager for more information.

What happens if a tilr worker does an unacceptable job?

You have the ability to rate the tilr at the end of the shift with a thumbs up or thumbs down. You are able to provide feedback about the worker and your experience within the app. If you have a larger issue that needs attention, please contact your Customer Success Manager.

Can I use the tilr technology with my existing workforce?

Yes! Companies can easily integrate our technology with our enterprise product offerings. These products leverage our skill database and algorithm to align company strategy with HR strategy. It’s easy and intuitive for employees and managers to understand key talent opportunities and identify advancement opportunities. Please email sales@tilr.com for more information.

Do you provide workers’ compensation insurance?

tilr does not provide workers’ compensation insurance as our worker population is made up of independent contractors. tilr does, however, maintain Occupational Accident Insurance (OAI). OAI provides benefits for medical expenses, disability, loss of life, survivor payments, dismemberment, and paralysis for covered injuries directly caused by an occupational accident.

Why am I charged a Service Fee?

The Service Fee is an additional fee added on a per hour, per assignment basis. The fee helps support the tilr platform and related services, including various operating costs and safety measures like insurance and background checks. For more information, please contact support@tilr.com.

What does Occupational Accident Insurance (OAI) mean for my business?

OAI means that all tilr members are protected in the event that an accident takes place while on assignment. OAI helps to protect both you and your company, and reduce the risk of liability.