The Three Biggest Problems That Are Shared by Large and Small Companies
Businesses of all sizes struggle with these three core problems.
Even the largest companies don’t have it all figured out. The size of a business doesn’t exempt it from the problems that smaller businesses face. Some problems that arise for small businesses are never addressed and continue to fester as the business grows. Other problems are faced by large and small companies but for different reasons. Nearly all businesses, however, struggle with organization and maintaining human resources and customer service.
Organization and Management
Poor organization or management rears its head most when it comes to staffing. An understaffed workforce can drop quality of work and raise stress, but many businesses do have trouble keeping a properly-sized staff. This can be the result of poor demand predictions or an attempt to cut costs, which results in substandard business operation. For smaller businesses, the difficulty of keeping a properly sized staff often comes with not having enough money to hire new employees.
However, hiring new employees is not the only way to deal with an understaffed workforce. Finding temporary workers is a cheaper alternative to hiring new employees, and utilizing temporary workers can help companies avoid the hidden costs of understaffing: decreased quality and higher turnover. Temporary workers can fill in for any lack of employees during peak season or until it’s possible to bring on more full time employees.
Human resources is also responsible for maintaining a properly-sized workforce. As a small business grows, one of the most difficult decisions is when to create a human resources department. Often, until this decision is made, the role of human resources instead falls on the plate of the owner. Some owners report human resources duties taking up to 35% of their time. This can have a negative impact of the operation of the business, because owners place too much focus on hiring. This overwhelming focus on hiring persists as companies grow, because larger companies with established human resources departments still waste their time with traditional recruitment.
Often, smaller companies have either an incredibly limited customer service team or people who take on customer service alongside their defined roles. A limited team or people who are unfamiliar with customer service can cause trouble for the business. Large companies often fall into the trap of following a regimented script, making calls seem impersonal and hurting the business.
When it comes to customer service, ‘adequate’ isn’t enough. The only way to succeed in customer service, whether it be in a call center or at the cash register, is to truly work to solve the problems of customers. If people are not having their problems solved, the company has bad customer service. Good customer service relies on having a strong, flexible team.
The growth of a company sometimes works to magnify these issues if they go unsolved. Since growth rarely goes off without a hitch, these problems are inevitable in businesses of all sizes. Thankfully, they aren’t without a solution. Having the right team is vital to the success of a business, and tilr finds the right fit for any team at any time.
tilr helps solve for these problems with companies of any size. Finding and hiring new employees or firing current employees whenever problems arise is not sustainable for any business. These problems can be resolved by on-demand staffing platforms like tilr.