Help Centre

Learning Hub

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Learning Hub is where employees can find courses, register for courses, and login to the course sites to learn.

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Courses
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Courses is the main dashboard for Learners in the Learning Hub.

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Everything you need to know dashboard

Administrators only see the Everything you need to know dashboard:

• Active Learners - the number of employees that are currently enrolled in at least one course.
• Skills in Learning - the number of skills that are being learned by those Active Learners.
• Learning Time - the cumulative time has been spent learning by employees.
• Total Licenses - the number of licenses that you own.
  x active licenses - the number of licenses that are held by an active learner. Click on "x active licenses" to go to the Course Management screen to see who is holding that license, what course they are enrolled in, and reclaim the license.
• Course Provider - the number of course providers that are integrated with your tilr account. This can include external LMS and custom content.

Enrolled Course

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If an employee is enrolled in a course, the Enrolled Course widget will be visible:

Actions that an employee can take:

• View All - go to the 'In Progress' screen in My Courses
• Status - options are 'In Progress' or 'Cancel' to unenroll from the course
• 3 dots - suggest the course to any employee, which pins it to the top of their 'Recommended Courses'
• Resume - course site opens in a new tab to continue taking the course

Recommended Courses

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The Recommended Courses shows each employee their own curated catalogue of suggested courses from the integrated course providers based on an employee's Aspire Skills.

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If your Recommended Courses is empty it is because you need to add Aspire Skills to your Skills Management screen.

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Find Courses

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Find Courses is where employees can find and request courses.

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Find courses

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The new Learning Hub gives employees more search capability over the course catalogue(s).

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Employees can filter the course catalogue(s) by 3 levels of filtering:

1. Skills
   
   Aspire Skills - Set in Skills Management
   
   Skills Gap - The skills gap that the employee has to the skills required for their role.
   Administrators and People Leaders can set up the skills profiles for roles in Roles.
   
   Custom - Any skill‍
2. Courses
   
   Course provider - Learning providers integrated in tilr
   
   Class level - Beginner, intermediate or expert
3. Bookmark - Courses bookmarked

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Enroll in courses

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The course card gives details about the course

1. Course title
2. Bookmark - Select icon to bookmark the course and find it later using the bookmark filter
3. 3 dots - Select to suggest the course to any employee in the organization
4. Description - Details about the topics and information that the course covers
5. Full description - Click to read more description and enroll in the course
6. Learning style
7. Course duration
8. Course level - Beginner, intermediate or expert
9. Skills you'll learn - If a Learner completes the course, these skills will be added to their skills profile under My Skills and Achieved Skills. Click the 'Full description' for details on the skills proficiency
10. Course provider - the learning provider that delivers the course
11. Institution - that provides the course content

To enroll in a course, open the course card by clicking anywhere on it and click "Enroll in Course".

This will send a Course Request to the Administrator(s) and People Leader to approve.

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My Courses

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Once a course has been requested,  My Courses is where a Learner can track their request and login to start learning.

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Requested Course
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Once an employee clicks "Enroll in Course" the course is in Requested Course.

There are two states for a requested course:

1. Pending approval
2. Rejected - the option to "re-enroll" allows to request the course again

In Progress
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Once a course request is approved the course is In Progress.

There are two options for action:

1. Visit course site - click to login to the course site and take the course
2. Cancel - click the 'In Progress' button and select 'cancel' to unenroll self from the course. The course will move to 'Cancelled'

Completed
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Once a Learner completes a course the course is in Completed.

The skills are automatically added to the Learner's My Skills and Achieved Skills.

The Learner and their Manager receive an email notifying them that they completed the course.

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Cancelled
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If a Learner cancels a course the course is in Cancelled.

There is the option to re-enroll which sends a course request to the Administrator(s) and Manager.

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Course Requests

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Course Request is only visible to Administrators and Managers.

• Administrators can see and action all course requests from all employee in the organization
• Managers can see and action course requests from employees in their reporting structure

Course requests are aggregated by employee.

Toggle between employees to see their course request(s).

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Two options for actioning a course request:

1. Approve - grant employee access to the course.
   The course moves to employees' 'In Progress'
   The employee receives an email notification that their course request is approved
2. Decline
   The course stays in employees' Requested' and is marked "rejected"
   The employee receives an email notification that their course request is declined

Course Management

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The Course Management screen is visible to Administrators and Managers and gives the capability to:

• View who is holding a Coursera license
• The course Learners are enrolled in
• A Learners' progress in a course
• Reclaim license from a Learner

To access Course Management screen:

1. Click on your name in the top right corner of the screen
2. Click 'Settings'
3. Click on 'Course Management

If a Learner is enrolled in two courses, like Elysha in the above screenshot, clicking 'Remove Course' will unenroll the Learner from that course but they will still hold the license because they are still enrolled in the other course.

If you click 'Remove License' it will unenroll the Learner from both courses and reclaim the license.

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If a Learner re-enrolls for a course in the future, Coursera will remember where they last left off and they will resume their learning.
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